51ordercombine web store FAQ section

All returns must be approved by email or message before you ship any item back to us. if you ship an item back to us without calling us prior to shipping the package will be refused & returned to you. Exchange item will be send or money will be refund as soon as we received the returning shipment. However, Shipping and handling charges are not refundable. All returned packages will be charged return shipping. Warranty 1 month warranty for item we sold. If item is defective in 1 month, We will send you a replacement without extra charge, or offer refund after we receive the defective item. Notice Please leave your order and phone number in the return box, and tell us your request for solving the problem.

We accept payment via PayPal only. Credit card payment can also be made via PayPal. Payments via E-Check may delay your order due to the processing time. We just ship the item after the E-Check cleared. Please Note: a) Import duties, taxes and charges are not included in the item price or shipping and handling. These charges are the buyer's responsibility. b) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Please list your special requests (color, packages, value of declaration, etc.) in the PayPal notes section when you make payment.

We are able to ship our items worldwide. By default, we will ship items to your PayPal address via EUB for USA customers and Hong Kong Post for other countries. Please make sure your shipping address is right and reachable before checkout. For USA Customers, Shipping via EUB. It usually takes about 7-15 Business days to most US locations For Other Countries, Shipping via Hong Kong Post which will cost 15-25 Business days to most of the countries. Some countries may cause longer to arrive. Items are generally shipped on next business day after payment has been verified (Sat. & Sun. excluded). Special for Brazil and Argentina Customers: Please note that it may take 40 or 50 days for shipping time to Brazil and Argentina because of strict customs inspection. Therefore, please make sure that that shipping time is ok for you before placing an order. Tariffs All buyers are responsible for any and all customs, duties taxes and brokerage fees to be paid to the courier or government. 51ordercombine assumes no responsibility with respect to any tariffs, duties, or any and all other charges requested or required by destination countries. Advance Shipping Besides the shipping service we offer, customer can pay for better shipping service. The fastest shipping method will be over night delivery service according to shipping company. Customer should contact us in advance if you need different shipping service. Combine Shipping We do offer combine shipping if customer buy multiple items from our store. Due to the huge amount of customers, please contact us to apply for combine shipping discount.